Medical Receptionist - Primary Care

The role

Medical Receptionists create a welcoming environment in primary care clinics. They manage patient check-in and check-out, maintain medical records, and provide administrative support.

What you will do

• Create a professional experience for patients as the first point of contact.
• Lead the check-in process and educate patients on program goals.
• Provide primary phone support including scheduling and documenting interactions in the EMR.
• Conduct periodic patient satisfaction outreach.
• Partner with clinic staff to deliver cross-coverage and team-based support.
• Manage scheduling, documentation, and task routing in the EMR.
• Oversee non-clinical supply inventory and mail distribution.
• Maintain a clean and organized front desk and lobby.
• Ensure patient charts are complete by scanning and organizing medical records.
• Support MAs and Population Health team with pre-visit chart preparation.

Required qualifications

• High School Diploma or GED
• Proactive and confident communicator
• Detail-oriented with excellent organizational skills
• Compassionate, authentic, and patient focused
• Proficient in Microsoft Office Suite or related software
• Effective communicator and cross collaborator
• Team player
• Driven and self-motivated
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality in accordance with HIPAA regulations

Nice to have

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

Benefits

• Collaborative team environment
• Urgent care services at no cost to team members and their families
• Health, dental, and vision coverage
• Company paid short-term disability
• Optional pet insurance
• 401k match after one year of service
• Access to primary care depending on location
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts on services and products

About the company

ConvenientMD works to improve how patients and providers experience healthcare in New England. They aim to make good health more convenient for all.