Medical Receptionist

The role

As a Medical Receptionist, you will greet patients and visitors, complete registrations, and update patient records. You will also handle payments, manage phone calls, and coordinate clinic operations alongside the clinical team.

What you will do

• Welcome and greet patients to the clinic
• Register patients and ensure completion of required forms
• Handle insurance and billing inquiries
• Aid ill or distraught patients with available resources
• Collect payments, insurance co-pays, and prescription charges
• Request card on file and follow-up on patient balances
• Manage patient reservations and registration
• Assist in scheduling specialist referrals
• Answer and direct phone calls
• Maintain organized reception area and perform administrative duties

Required qualifications

• High School Diploma or GED
• Proactive and confident communicator
• Detail-oriented with excellent organizational skills
• Compassionate, authentic, and patient focused
• Technically savvy and proficient with Microsoft Office Suite or related software
• Effective communicator and cross collaborator
• Excellent team player
• Driven and self-motivated
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations

Nice to have

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

Benefits

• Collaborative team environment
• Urgent care services at no cost to team members and their families
• Health, dental, and vision coverage
• Company paid short-term disability
• Optional pet insurance
• 401k match after one year of service
• Access to primary care depending on location
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts on services and products

About the company

ConvenientMD is working to improve how patients and providers experience healthcare in New England. They are on a mission to make good health more convenient for all.