Medical Receptionist - Primary Care

The role

Medical Receptionists create a welcoming environment in primary care clinics. They manage patient check-in and check-out, maintain medical records, and provide administrative support.

What you will do

• Create a warm, welcoming, and professional experience for every patient
• Lead the check-in process and educate patients on program goals
• Provide primary phone support, including scheduling and canceling appointments
• Conduct periodic patient satisfaction outreach
• Partner with MAs, Care Navigators, and clinic staff for cross-coverage
• Manage scheduling, documentation, and task routing in the EMR
• Oversee non-clinical supply inventory and mail distribution
• Maintain a clean, organized, and fully stocked front desk and lobby
• Ensure patient charts are complete and accurate by scanning and uploading records
• Support MAs and the Population Health team with pre-visit chart preparation

Required qualifications

• High School Diploma or GED
• Proactive and confident communicator
• Detail-oriented with excellent organizational skills
• Compassionate, authentic, and patient focused
• Proficient with Microsoft Office Suite or related software
• Effective communicator and cross collaborator
• Excellent team player
• Driven and self-motivated
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations

Nice to have

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

Benefits

• Collaborative team environment
• Urgent care services at no cost to team members and their families
• Health, dental, and vision coverage
• Company paid short-term disability
• Optional pet insurance
• 401k match after one year of service
• Access to primary care depending on location
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts on services and products

About the company

ConvenientMD works to improve how patients and providers experience healthcare in New England. They are on a mission to make good health more convenient for all.