Urgent Care - Medical Receptionist

The role

You will greet patients, complete registrations, and manage clinic flow. You will also handle insurance inquiries, collect payments, and perform administrative duties.

What you will do

• Welcome and greet patients to the clinic
• Register patients and complete required forms
• Handle insurance and billing inquiries
• Aid ill or distraught patients with available resources
• Collect payments, insurance co-pays, and prescription charges
• Request card on file and follow-up on patient balances
• Manage patient reservations and registration
• Assist in scheduling specialist referrals
• Answer and direct phone calls
• Maintain organized reception area and perform administrative duties

Required qualifications

• High School Diploma or GED
• Proactive and confident communicator
• Detail-oriented with excellent organizational skills
• Compassionate, authentic, and patient focused
• Proficient in Microsoft Office Suite or related software
• Effective communicator and cross collaborator
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality in accordance with HIPAA regulations
• Ability to travel for training shifts within a one hour commute

Nice to have

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software
• Experience working with insurance billing and coding information

Benefits

• Collaborative team environment
• Urgent care services at no cost to team members and their families
• Health, dental, and vision coverage
• Company paid short-term disability
• Optional pet insurance
• 401k match after one year of service
• Access to primary care depending on location
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts on services and products

About the company

ConvenientMD is working to improve how patients and providers experience healthcare in New England. They are on a mission to make good health more convenient for all.