Medical Receptionist

The role

As a Medical Receptionist, you will greet patients and visitors, complete registrations, and update patient records. You will also handle payments, manage phone calls, and coordinate with the clinical team to ensure efficient clinic operations.

What you will do

• Welcome and greet patients to the clinic
• Register patients and complete required forms
• Handle insurance and billing inquiries
• Aid ill or distraught patients with available resources
• Collect payments, insurance co-pays, and prescription charges
• Request a card on file and follow-up on patient balances
• Manage patient reservations and registration
• Assist in scheduling specialist referrals
• Answer and direct phone calls
• Perform administrative duties like photocopying and filing

Required qualifications

• High School Diploma or GED
• Proactive and confident communicator
• Detail-oriented with excellent organizational skills
• Compassionate, authentic, and patient focused
• Technically savvy and proficient with Microsoft Office Suite or related software
• Effective communicator and cross collaborator
• Excellent team player
• Driven and self-motivated
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations
• Must be able to work 12-hour shifts
• Must be able to travel for training shifts within a one hour commute

Nice to have

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software
• Experience working with insurance billing and coding information

Benefits

• Collaborative team environment
• Urgent care services at no cost to team members and their families
• Health, dental, and vision coverage
• Company paid short-term disability
• Optional pet insurance
• 401k match after one year of service
• Access to primary care depending on location
• Educational Alliance with Purdue University Global and reduced tuition rates
• Employer rewards and access to discounts on services and products

About the company

ConvenientMD is working to improve how patients and providers experience healthcare in New England. They are on a mission to make good health more convenient for all.