District Operations Specialist, Urgent Care

The role

The District Operations Specialist provides operational, administrative, and coordination support to ensure clinics in a designated region run efficiently. This role supports scheduling, supply management, reporting, and administrative workflows while partnering with leadership and clinical teams.

What you will do

• Support operational excellence across all clinics within an assigned district.
• Partner with Practice Managers and District Operators to address operational challenges and performance gaps.
• Support the implementation of district initiatives and process improvements.
• Monitor operational performance indicators and support action planning.
• Provide operational and leadership support during Practice Manager vacancies and transitions.
• Support regulatory, accreditation, and company compliance requirements.
• Assist clinics in maintaining readiness for inspections, audits, and regulatory reviews.
• Support onboarding of new Practice Managers and clinic team members.
• Support district staffing initiatives and workforce planning efforts.
• Support district efforts to deliver a consistent, high-quality patient experience.

Required qualifications

• Minimum of 3 years of experience in healthcare, urgent care, physician practice, or multi-site healthcare operations.
• Highly organized and detail oriented.
• Proactive and solutions oriented.
• Administrative and systems savvy.
• Strong communicator and collaborator.
• Professional and trustworthy.
• Team oriented and supportive.
• Technologically adaptable in scheduling, HR, and communication platforms.
• Flexible and calm under pressure.
• Service oriented.

Nice to have

• Degree in health management, health administration, nursing, business administration, or related field.
• Experience with When to Work, Clockwise, ADP, and Envi.

Benefits

• Collaborative team environment
• Urgent care services at no cost to team members and their families
• Health, dental, and vision coverage
• Company paid short-term disability
• Optional pet insurance
• 401k match after one year of service
• Access to primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
• Employer rewards and access to discounts on services and products

About the company

ConvenientMD works to improve how patients and providers experience healthcare in New England.