Product Support Engineer (Night Shift)

About the job

Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital experiences across 20 Super Bowls, 10 Olympic Games, and five FIFA World Cup tournaments. With full-census, real-time, stateful analytics, Conviva shows what consumers actually experience, not just whether systems are running, and connects that experience to revenue, retention, and risk. As a Product Support Engineer at Conviva, you will serve as the crucial link between our clients and the Engineering and Product teams. You will own the customer experience from first contact through resolution, and be expected…