Product Support Manager

About the job

Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital experiences across 20 Super Bowls, 10 Olympic Games, and five FIFA World Cup tournaments. With full-census, real-time, stateful analytics, Conviva shows what consumers actually experience, not just whether systems are running, and connects that experience to revenue, retention, and risk. We are looking for a Product Support Manager to lead our Bengaluru support team. You will manage a team of Product Support Engineers, own the regional support operations, and serve as the primary escalation point for complex…