Response Co-ordinator (Operations Center Hereford)

The role

A Response Co-ordinator will handle enquiries, coordinate operational tasks, and monitor information platforms. The role involves supporting real-time decision-making and incident reporting within a 24/7 Global Response Centre.

What you will do

• Maintain accurate records of enquiries, incidents, tasks and operational activities.
• Update internal databases, spreadsheets and case management systems.
• Prepare written summaries, handover notes and operational updates.
• Assist with coordinating client requests including travel and transportation.
• Liaise with external suppliers and service providers.
• Monitor information platforms, communication systems and operational alerts.
• Receive and record incident notifications.
• Assist in coordinating responses to operational incidents.
• Handle sensitive and confidential information professionally and securely.

Required qualifications

• Excellent communication skills
• Strong attention to detail
• Ability to multitask
• Professional approach to supporting clients and colleagues
• Excellent situational awareness
• Ability to coordinate logistics and response measures under pressure

Nice to have

• Experience in customer service or contact centres
• Experience in administrative or office support roles
• Experience in local government or council services
• Experience in public sector or community support services
• Experience in emergency contact or out-of-hours support centres
• Experience in travel, transport or logistics coordination
• Experience in healthcare administration or patient coordination
• Experience in facilities management or service coordination
• Experience in security operations or incident management

Benefits

• Annual leave entitlement: 20 days, Inc Bank holidays
• Personal Accident Insurance
• Employee Assistance Program for personal needs
• Enrollment into the pension scheme to which SPS contributes 3% of your salary
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Before you apply

• Applicants must have the legal right to work in the United Kingdom without visa sponsorship

About the company

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. They provide holistic security solutions for private clients and corporations globally.