Deputy COO, People & Operations

The role

The Deputy COO, People & Operations serves as the operational right hand to the Chief Operating Officer of a private family office. This person supports the COO across day-to-day priorities and manages vendors, staff, and property matters.

What you will do

• Provide operational and administrative support to the COO
• Travel to Family properties to meet with vendors and oversee property matters
• Coordinate and manage vendor relationships and meetings
• Serve as point of contact for all staff members and assist with personnel issues
• Support the employee performance review process
• Handle sensitive and confidential information with discretion
• Support or lead special projects spanning HR and operational needs
• Manage scheduling, travel logistics, and calendar coordination for the COO
• Support technology-related projects and troubleshoot hardware, software, network, and device issues
• Perform other duties as assigned

Required qualifications

• Five or more years of experience in operations, chief-of-staff, or senior executive support roles
• Demonstrated experience managing vendor relationships and coordinating property or facilities matters
• Working knowledge of HR practices, including employee relations and performance review processes
• Proven track record of maintaining confidentiality, discretion, and privacy for a principal or private employer
• Proficiency with Google Workspace (Calendar, Drive, Sheets, Docs), Microsoft Office (Word, Excel, Outlook), Zoom, and project management or messaging tools
• Ability to act independently on the COO's behalf
• Sound judgment with the ability to set priorities and manage competing demands
• High accuracy, strong attention to detail, and reliable follow-through
• Excellent written and verbal communication skills
• Ability to build productive relationships with Family members, staff, and vendors
• Ability to address difficult issues with tact and candor
• Flexibility to accommodate a non-traditional schedule

Nice to have

• experience ideally within a family office, private household, or high-net-worth environment

Benefits

• 100% coverage of premiums for medical, dental and vision plans for employee and dependent coverage
• Medical FSA
• Employer-paid insurance: Life, AD&D, STD, LTD
• 401k including employer match & immediate vesting
• Paid leave (vacation, sick)
• Employee Assistance Program for personal needs

About the company

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. They provide holistic security solutions for private clients and corporations globally.