Residential Security Agent (Palo Alto, CA)

The role

The Residential Security Agent will act as a member of the client's residential physical security team. This person will monitor access control systems, support incident management, and coordinate emergency response.

What you will do

• Support threat management and emergency response
• Be the first point of contact for client security needs
• Monitor and manage camera system, access control technology and other security tools
• Monitor critical facility functions as assigned by the client
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain rapport and open lines of communications regarding client needs
• Provide a high standard of customer service delivery
• Ensure client deliverables are met
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of any client required plans, surveys, or reports

Required qualifications

• Current CA state guard card
• Current CPR/AED/First Aid certificate
• Track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills
• Ability to adapt well to fast paced environments
• High ethical standards with ability to handle confidential and sensitive information
• Excellent written and verbal communication skills
• Skilled in synthesizing facts, concepts, and principles
• Emotional intelligence and a customer focused approach
• Valid Driver’s License
• Patrol a large, sprawling property almost entirely on foot
• Assist client if injured or need evacuating

Nice to have

• Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams
• Executive Protection and/or Tactical training (Military/Law Enforcement)

Benefits

• HSA medical plan covers 100% of the premium for employee-only coverage
• PPO medical plan requires an employee contribution for employee-only coverage
• Concentric covers a substantial portion of the premium for dependents for both plans
• HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• Paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program

About the company

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. They provide holistic, intelligent security solutions for private clients and corporations globally.