GSOC Manager

The role

The GSOC Manager leads and manages the day-to-day operations of a 24/7 Global Security Operations Center. This person supervises a shift-based team of operators and analysts to provide security monitoring, incident response, and intelligence support.

What you will do

• Manage the GSOC as the central intake, triage, escalation, and coordination point for security incidents.
• Coordinate with internal intelligence, investigations, and operations teams.
• Ensure personnel follow established procedures, protocols, and operational standards.
• Determine appropriate courses of action when clear guidance is not available.
• Evaluate and recommend process-improvement strategies.
• Serve as the operational point of coordination with client Global Security leadership.
• Conduct regular risk assessments and post-incident After-Action Reviews.
• Draft emergency mass notifications and crisis communications.
• Provide direct leadership and performance management to GSOC personnel.
• Oversee quality control of GSOC products and monitor operational performance through KPIs.

Required qualifications

• Minimum 5 years of progressive experience in corporate security, intelligence, law enforcement, military, or security operations.
• At least 2 years managing or supervising a 24/7 GSOC or comparable operations center.
• Demonstrated experience with staffing, scheduling, and performance management.
• Strong written and verbal communication skills.
• Sound decision-making under pressure.
• Ability to engage senior leadership and manage multiple priorities in a fast-paced environment.
• Proficient with Security Operational software (mass notification, incident management, or travel risk platforms).
• Excellent English-language proficiency, both written and verbal.
• Practical understanding of risk-based security management and physical security principles.
• Hands-on experience with physical security systems, including CCTV, access control, intrusion detection, and visitor management.
• Bachelor's degree in criminal justice, international security, political science, or a related field (Military service or prior experience in a GSOC or similar operations center may substitute for edu

Nice to have

• Prior experience managing a GSOC team within an embedded corporate environment.
• Thorough understanding of OSINT research, investigation, and information assessments.
• Foreign language proficiency.
• Experience developing staffing models, shift schedules, KPI/SLA reporting frameworks, and career-development pathways.
• Active professional security certifications or memberships.

Benefits

• HSA medical plan covers 100% of the premium for employee-only coverage.
• PPO medical plan available.
• Concentric covers a substantial portion of the premium for dependents.
• HSA employer contribution.
• Medical FSA.
• Employer-paid insurance: life, STD, LTD, and AD&D.
• 401 (k) including employer match.
• 11 paid holidays.
• Paid leave (vacation, sick, parental).
• Annual Health & Wellness Benefit.
• Pet Insurance.
• National discount employee program.

About the company

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. They provide holistic security solutions for private clients and corporations globally.