Residential Security Agent (Seattle, WA)

The role

The Residential Security Agent will act as a member of a client's residential physical security team. This role involves monitoring access control systems, supporting incident management, and coordinating emergency response.

What you will do

• Support threat management and emergency response
• Monitor and manage camera system, access control technology, and other security tools
• Advise and take action addressing unknown visitors, phone calls, and other contacts
• Maintain rapport and open lines of communication regarding client needs
• Provide customer service delivery for clients, guests, and staff
• Ensure client deliverables are met
• Proactively communicate with clients regarding risks to personnel, property, or privacy
• Ensure completion of client-required plans, surveys, or reports
• Assist with customer service issues
• Assist the Executive Protection team with Executive Driving and Executive Protection when required

Required qualifications

• Must be able to legally work in the country where this position is located without visa sponsorship
• Current WA state guard card and armed endorsement
• Licensing/proven training in defensive tactics, de-escalation, first aid/medical response, security guarding, and firearms use
• Current or retired law enforcement or possess a current Concealed Pistol License (CPL) issued by the Washington State Department of Licensing
• Must hold CPR/FA training or higher
• Experience in successful project management, participating in a small team environment
• Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams
• A successful track record operating within a high-touch, customer service environment
• Appropriate professional bearing and customer service skills
• Demonstrated computer skills, including Google Suite and MS Office applications
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy

Nice to have

• Bachelor’s Degree in a related field or relevant experience
• Executive Protection and/or Tactical training
• Advanced medical training (EMT, WEMT, WFR, TCCC/TECC)
• Experience with physical security and alarm systems

Benefits

• HSA medical plan covers 100% of the premium for employee-only coverage
• PPO medical plan requires an employee contribution for employee-only coverage
• Concentric covers a substantial portion of the premium for dependents for both plans
• HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D
• 401 (k) including employer match
• 11 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program

About the company

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. They provide holistic, intelligent security solutions for private clients and corporations globally.