Professional Service Manager

The role

You will deliver professional services to clients by setting up features based on workflows, integrating platforms, and migrating data. You will work with CS and R&D teams to streamline customer processes and onboarding.

What you will do

• Meet with clients daily to deliver professional services.
• Work offline to complete tasks assigned by clients.
• Build and maintain strong relationships with customers.
• Understand customer needs and provide tailored solutions.
• Manage multiple tasks in a fast-paced, high-pressure environment.
• Collaborate with Customer Success, R&D, and integration partners.
• Support seamless implementations and troubleshoot issues.

Required qualifications

• Native-level English proficiency
• Tech-savvy
• Dedicated, eager, and curious to learn new things
• Strong team player
• Excellent communication and collaboration skills
• Ability to thrive in a high-pressure environment

Nice to have

• 1 year of experience in a SaaS company

Benefits

• Medical Coverage
• Insurance plan
• 401K
• Paid time off for vacation
• Paid time off for sick days
• Weekly happy hours
• Holiday parties

About the company

Connecteam is a platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company brings daily operations and team communication into one intuitive app.