Onboarding Manager- Mid Market & Enterprise team

The role

You will own the onboarding journey for mid-market customers to ensure successful implementation and platform adoption. You will serve as the main point of contact, managing complex implementations and guiding customers through change.

What you will do

• Own end-to-end onboarding projects for mid-market customers
• Lead discovery and system characterization sessions
• Manage project timelines, milestones, dependencies, risks, and customer commitments
• Deliver tailored training and enablement sessions
• Support technical setup, integrations, and configuration needs
• Build strong relationships with customer stakeholders
• Drive customer adoption by helping teams implement new processes and workflows
• Identify risks early and proactively drive solutions
• Act as the customer advocate within Connecteam
• Continuously improve onboarding processes

Required qualifications

• Fluent English (spoken and written)
• Fluent Hebrew (spoken and written)
• 3+ years of experience in B2B SaaS customer-facing roles such as Customer Success, Implementation, Onboarding, Account Management, or Technical Account Management
• Proven experience managing SaaS implementations, onboarding projects, or technology adoption journeys
• Experience working directly with Israeli customers or stakeholders
• Strong project management skills
• Exceptional communication, presentation, and stakeholder management skills
• Highly organized, proactive, and comfortable creating structure in a fast-paced environment
• Ability to work independently, find solutions, and take ownership in a global company environment
• Growth mindset, resilience, and strong motivation to help customers succeed

Nice to have

• Experience managing mid-market or enterprise customers with multiple stakeholders
• Experience with integrations, technical setup, or complex software implementations

Benefits

• Nurturing and training for team members
• Weekly happy hours
• Holiday parties
• Good food

About the company

Connecteam is a platform for managing deskless teams, trusted by over 80,000 businesses worldwide. It brings daily operations and team communication into one intuitive app.