SMB Onboarding Manager

The role

You will lead SMB customers through the onboarding process to ensure successful product adoption. You will partner with small and growing businesses to implement Connecteam's solution and drive measurable value.

What you will do

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam
• Guiding customers to quick wins that showcase the platform's value
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn

Required qualifications

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles
• Strong presentation and training skills
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy

Nice to have

• Experience working with SMB clients

Benefits

• Nurturing and training team members
• Weekly happy hours
• Holiday parties
• Good food

About the company

Connecteam is a platform for managing deskless teams, trusted by over 80,000 businesses worldwide. It brings daily operations and team communication into one intuitive app.