SMB Onboarding Manager

The role

You will lead SMB customers through the end-to-end onboarding process. You will deliver tailored training sessions to help clients implement the Connecteam solution.

What you will do

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam
• Guiding customers to quick wins that showcase the platform's value
• Ensuring customers establish strong usage habits
• Identifying at-risk clients early and creating proactive strategies to mitigate churn

Required qualifications

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles
• Strong presentation and training skills
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy

Nice to have

• Experience working with SMB clients

Benefits

• Nurturing and training team members
• Weekly happy hours
• Holiday parties
• Good food

About the company

Connecteam is a platform for managing deskless teams used by over 80,000 businesses worldwide. It brings daily operations and team communication into one app.