Expansion SDR (XDR)

The role

You will work with existing paying customers to identify upsell opportunities. You will book qualified demos for Account Managers by engaging customers via calls, email, and social.

What you will do

• Proactively engage with existing customers via calls, email, and social to identify upsell opportunities.
• Prospect into a defined target audience focusing on accounts with high expansion potential.
• Book qualified demos for the Expansion Account Managers.
• Manage all prospecting activity in HubSpot CRM.
• Partner with the Account Management team to share feedback on lead quality and insights.
• Experiment with outreach strategies to different customer segments.
• Contribute ideas and energy to help shape the XDR team.

Required qualifications

• 1–2 years of experience in a client-facing role
• Hunger for success, high energy, and an intelligent, positive, proactive attitude
• Strong technical aptitude and willingness to dive deep into the product
• Strong verbal and written communication
• Ability to explain value propositions and tailor messaging to different customer personas
• Self-starter who thrives in a fast-paced, target-driven startup environment
• Resilience and adaptability when faced with challenges or rejection
• Comfortable working AUS business hours

Nice to have

• SDR experience

Benefits

• Nurturing and training for skills and job duties
• Weekly happy hours
• Holiday parties
• Good food

About the company

Connecteam is a platform for managing deskless teams, trusted by over 80,000 businesses worldwide. It brings daily operations and team communication into one intuitive app.