Strategic Customer Success Manager

The role

The Strategic Customer Success Manager oversees high-value Enterprise and Strategic customers in the US. This role involves developing strategic success plans, engaging executive stakeholders, and driving platform adoption and expansion.

What you will do

• Develop and execute strategic success plans aligned with customers' key business objectives
• Build and nurture strong relationships with C-level executives, IT teams, and operational leaders
• Partner with customers to solve critical business challenges and implement best practices
• Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells
• Leverage customer usage analytics and feedback to identify risks and opportunities
• Partner with Marketing to develop case studies and promote customer success stories
• Act as the primary escalation point to resolve complex challenges
• Stay ahead of industry trends and workforce management best practices

Required qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role
• Experience managing Enterprise/Strategic accounts (ACV of $100K+)
• Proven ability to engage with and influence senior executives (VP, C-Level)
• Track record of driving expansion within a customer portfolio
• Expertise in digital transformation, change management, and complex adoption strategies
• Excellent verbal and written communication skills, including executive presentations
• Analytical mindset with experience leveraging customer data for decision-making
• Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently
• Experience collaborating with global teams across different time zones

Nice to have

• Experience working in an international, remote-first SaaS company
• Background in HR Tech, Workforce Management, or related industries

Benefits

• Medical, dental, vision insurance
• Paid time off for vacation, sick days, holidays
• 401(k)

Before you apply

• Must be based in the United States
• We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia

About the company

Connecteam is a platform for managing deskless teams, trusted by over 80,000 businesses worldwide. It brings daily operations and team communication into one intuitive app.