SMB Onboarding Manager

The role

You will lead SMB customers through the onboarding process to ensure successful product adoption. You will deliver training sessions and partner with small businesses to drive measurable value.

What you will do

• Managing the end-to-end onboarding process for SMB customers from kick-off call to activation
• Delivering tailored training sessions remotely and via on-site visits
• Guiding customers to quick wins to increase adoption
• Ensuring customers establish strong usage habits
• Identifying at-risk clients and creating proactive strategies to mitigate churn
• Collaborating with Product, Development, and Customer Success teams as a customer advocate
• Optimizing the onboarding process for efficiency and scalability
• Growing the UK market by identifying opportunities and sharing market insights

Required qualifications

• 2+ years of experience in the startup environment in SaaS onboarding, implementation, or customer-facing roles
• Experience working with SMB clients, specifically in the UK market
• Strong presentation and training skills (remote and in-person)
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy

Benefits

• Competitive compensation
• Professional development opportunities
• Vibrant company culture
• Weekly happy hours
• Holiday parties
• Good food

About the company

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for the global deskless workforce. Their business management platform helps businesses simplify workforce management and focus on growing their business.