Manager of Customer Success

The role

You will lead and mentor a team of CSMs while managing a book of business. You will drive onboarding, activation, and retention outcomes for customer segments.

What you will do

• Manage and mentor a team of high-performing CSMs.
• Carry a book of business to model onboarding, retention, and expansion skills.
• Ensure the team drives velocity and depth of onboarding.
• Help CSMs demonstrate customer value across the lifecycle.
• Support CSMs in creating CSQOs and building an expansion pipeline.
• Develop a repeatable 1:1 coaching and enablement framework.
• Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and AI toolkit.

Required qualifications

• 5+ years in Customer Success or Account Management
• 2+ years managing CSMs or frontline customer-facing teams
• Proven player-coach
• Track record of high-touch onboarding and expansion motions in SMB and mid-market
• Expertise in creating structure from ambiguity using data, systems, and coaching
• Strong communicator with a bias for clarity, urgency, and action
• Deep empathy for customers and CSMs

Nice to have

• familiarity with fintech, SaaS, or operations-heavy customer segments

Benefits

• Medical, dental and vision insurance
• Unlimited paid time off (vacation, personal well being, paid holidays)
• Paid parental leave
• $400 accessories allowance for home office setup
• Free lunch every Friday

About the company

Coast is re-imagining the U.S. B2B card payments infrastructure for commercial fleets and drivers. It is founded and led by Daniel Simon.