Customer Success Specialist

The role

You will provide support to users and corporate clients through main customer service contact channels. You will act as a single point of resolution and an intermediary between various internal teams.

What you will do

• Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
• Use tools and technologies to analyze data and enhance the customer experience.
• Support new features and improvements in our systems.
• Contribute to the continuous improvement of our processes and technological tools.
• Act as the single point of resolution for the assigned customer.
• Serve as an intermediary between the KAM, the customer, operations, and technology.
• Conduct in-depth analysis of customer needs and preferences.
• Provide continuous follow-up and swift issue resolution.
• Document all interactions to personalize future communications.
• Understand and map out the companies' touchpoints.

Required qualifications

• Previous experience in roles related to customer experience improvement and management.
• Basic knowledge on APIs
• Experience in SQL for database management and manipulation.
• Excellent teamwork skills.
• Ability to collaborate effectively with different teams and areas within the company.

Nice to have

• Experience with Postman for API testing.
• Familiarity with Data Dog for application monitoring.
• Experience in fintech, technology companies, and/or payments.

About the company

Cobre is Latin America’s leading instant b2b payments platform. It builds financial infrastructure to enable companies to move money faster, safer, and more efficiently.