Clinical Trial Coordinator (Coordinator, Rater Services)

The role

The Coordinator, Rater Services supports operational activities and functional areas to ensure the delivery of Rater Services programs and clinical trial support. This role provides cross-functional support across areas such as Rater Training, Central Monitoring, and Scale Management.

What you will do

• Coordinate day-to-day operational activities supporting clinical trials and Rater Services programs.
• Serve as a point of contact for sites, clinicians, raters, CRAs, sponsors, and internal stakeholders.
• Maintain accurate study documentation, trackers, reports, and records.
• Support study start-up, conduct, and close-out activities.
• Monitor study progress and follow up on outstanding actions.
• Assist with operational reporting, quality activities, and tracking deliverables.
• Collaborate with Study Managers and functional teams to provide flexible support.
• Manage assigned responsibilities in accordance with company SOPs, quality standards, and regulatory requirements.
• Contribute to continuous process improvement initiatives.

Required qualifications

• Bachelor's degree and/or 1+ years of relevant experience.
• Excellent written and verbal communication skills in English and Japanese OR Mandarin.
• Ability to multi-task while remaining highly organized, methodical, and detail-oriented.
• Strong people skills within the team and with customers and third-party providers.
• Demonstrated ability to learn quickly, work independently, plan effectively, and be proactive.
• Strong level of computer literacy.
• Ability to thrive in a fast-paced, growing environment.
• Strong customer service mindset and commitment to delivering high-quality work.
• Ability to adapt to changing priorities and support multiple functional areas.
• Ability to provide operational support and conflict resolution.
• Eye for detail and problem solving.
• Impeccable record keeping and compliance to procedures.

Nice to have

• Clinical research, healthcare, operations, customer service, project coordination, or related industry experience preferred.
• Experience working with clinical software and systems is preferred.

Benefits

• Remote Work Practices
• 20 days of vacation leave
• 10 days of personal leave
• 10 paid public holidays
• 401(k) Matching up to 3% of yearly salary
• Health, Dental & Vision Coverage
• Free vision insurance for all full-time employees
• 100% employer sponsored Short-Term & Long Term Disability Life Insurance
• Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities

About the company

Cogstate advances the science of brain health by assessing cognition across clinical trials, healthcare settings, and everyday life. Their digital cognitive assessments are used in more than 150 countries and over 2,000 clinical trials.