Intake Specialist Voice

The role

The Intake Specialist supports US healthcare operations by processing patient and provider requests. You will collect, review, and process information for healthcare services and prior authorization workflows.

What you will do

• Handle inbound and outbound calls with US healthcare providers and stakeholders.
• Process incoming healthcare requests from calls, fax, email, and electronic systems.
• Review medical documentation for completeness and accuracy.
• Validate required information for prior authorization and clinical review.
• Enter and update patient, provider, and request details in healthcare systems.
• Identify missing information and coordinate with teams or providers for resolution.
• Follow HIPAA guidelines and maintain patient confidentiality.
• Document all interactions in internal systems.
• Provide first-level resolution and escalate complex issues.
• Align to organization policies and Information Security practices.

Required qualifications

• 5 years of customer service experience with 2+ years call center experience.
• Excellent verbal and written English communication skills.
• Strong attention to detail and ability to process healthcare information accurately.
• Ability to analyze information and identify missing or incorrect data.
• Comfortable working with multiple applications and healthcare systems.
• Strong computer skills including Slack and Google Workspace.
• Ability to work in a fast-paced, target-driven environment.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaborate with remote teams.
• Willingness to learn US healthcare processes and terminology.
• Experience in US healthcare operations, medical billing, claims, or prior authorization.
• Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments.

Nice to have

• Bachelor’s degree or equivalent experience preferred.
• Ability to manage multiple tasks with accuracy.
• Ability to handle sensitive healthcare information professionally.
• Adaptability and willingness to learn new processes.

Before you apply

• Connect with Talent Acquisition
• Meet with the Hiring Manager
• Interview with Senior Leadership

About the company

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs. The company improves collaboration and reduces burden through an enterprise approach that streamlines payer-provider decision-making.