Sr. Intake Trainer

The role

The Learning & Development Specialist will implement training processes to improve staff performance and onboard new hire employees for the UM Service Operations Team. You will design training materials, conduct quality audits, and provide coaching and reporting to senior leadership.

What you will do

• Facilitate training for New Hire onboarding and continuous improvement of Service Operations Staff
• Develop and maintain Training materials with onshore teams
• Perform Quality Audit checks
• Coach team members for improvement
• Provide reporting on performance and training to Sr Leadership
• Design and refine training materials, job aids, and workflow documentation
• Conduct judgment-based quality audits across operational workflows
• Analyze training and quality data to identify trends and performance gaps
• Collaborate with cross-functional partners to align training and workflow expectations
• Identify and recommend automation opportunities within workflows

Required qualifications

• 5 to 7 years of experience in US Healthcare Payer Processes
• Experience in US healthcare operations, medical billing, claims, or prior authorization
• Experience in healthcare BPO/KPO, payer/provider operations, or contact center environments
• Knowledge of HIPAA regulations and patient privacy practices
• 3+ years developing and delivering training curriculum in a healthcare environment
• Understanding of Adult Learning Theory and Training
• Ability to lead training sessions virtually
• Attention to detail
• Communication skills - verbal and written
• Data collection, management and analysis

Nice to have

• Bachelor’s degree or equivalent experience
• Ability to conduct effective coaching sessions
• Problem analysis and problem solving
• Planning and organizing
• Effective interaction with stakeholders
• Teamwork
• Mac usage

Before you apply

• Connect with Talent Acquisition
• Meet with the Hiring Manager
• Behavioral Interview(s)
• Case Study
• Interview with Senior Leadership

About the company

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs. The company improves collaboration and reduces burden through an enterprise approach that streamlines payer-provider decision-making.