Senior Director, Solution Owner

The role

You will own the end-to-end business, clinical, and technical success of complex customer implementations. You will apply strategic program leadership to enterprise-scale platform deployments and serve as an executive-level counterpart to client leadership.

What you will do

• Own end-to-end success for largest and most complex customer implementations
• Apply strategic program leadership to multi-year, multi-workstream, enterprise-scale platform deployments
• Drive a team of SMEs toward on-time deployments
• Serve as the escalation point and executive-level counterpart to client leadership
• Set the standard for solution ownership through account work quality
• Make calls on highest-stakes scope, timeline, and resourcing trade-offs

Required qualifications

• 10+ years leading large-scale, complex technology or platform deployments, with significant healthcare experience
• Direct experience delivering large-scope products at healthcare companies such as claims systems, utilization management/prior authorization platforms, or similarly complex, mission-critical systems
• Demonstrated strategic program leadership owning outcomes on the scale of a multi-year, multi-million dollar enterprise implementation
• Executive presence to operate as a peer with client C-suite and senior leadership
• Comfortable owning both the business case and the technical delivery of a solution at once

Nice to have

• Prior experience at a health-tech vendor, payer, or health plan, specifically around utilization management, prior authorization, or claims
• Experience building or scaling a solution-ownership or client-delivery function
• MBA or equivalent strategic business background

Benefits

• Medical, dental, vision, life, disability, and Employee Assistance Program insurance
• 401K retirement plan with company match
• Flexible spending and health savings account
• Flex Time Off plus company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

Before you apply

• Preliminary Phone Screening
• Meet with Hiring Manager
• Behavioral Interview(s)

About the company

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs. The company improves collaboration and reduces burden through an enterprise approach that streamlines payer-provider decision-making.