Risk & Monitoring Analyst III

The role

You will own quality assurance reviews of Complaints case investigations to support the AML/CFT program. You will conduct root cause analysis and partner with stakeholders to improve operational processes and quality.

What you will do

• Complete weekly QA audit allocations and provide documentation of errors and root causes
• Conduct root cause analysis and deep dives into operational procedures
• Partner with stakeholders to close process gaps and launch workflow improvements
• Build and present QA insights, recommendations, and performance metrics to leadership
• Deliver impact analysis and project execution on process improvement initiatives

Required qualifications

• 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services
• Exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions)
• Ability to execute QA audits against established rubrics and translate findings into actionable recommendations
• Experience developing, producing, and presenting compliance metrics and reporting using Google Sheets, Excel, or Google Slides
• Track record of partnering with cross-functional teams globally to implement process improvements
• Full-time, in-office presence five days a week
• Availability to support extended hours when required by audit or compliance deadlines
• Utilizes generative AI responsibly with human oversight

Benefits

• Medical
• Dental
• Vision

Before you apply

• Candidates may submit a maximum of 3 applications within a 6-month period

About the company

Coinbase is a remote-first, but not remote-only company focused on increasing economic freedom.