Risk & Monitoring Analyst III

The role

You will own quality assurance reviews of Complaints case investigations to support the AML/CFT program. You will conduct root cause analyses and partner with various teams to improve operational processes.

What you will do

• Complete weekly QA audit allocations and provide documentation of errors and root causes.
• Conduct root cause analyses and deep dives into operational procedures.
• Partner with stakeholders to close process gaps and launch workflow improvements.
• Build and present QA insights, recommendations, and performance metrics to leadership.
• Leverage metrics and reporting tools to improve case quality, consistency, and throughput.

Required qualifications

• 4+ years of hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs within financial services.
• Exposure across multiple compliance disciplines (e.g., Complaints, KYC, AML, TMS, or sanctions).
• Ability to execute root cause analyses and translate QA findings into actionable process improvements.
• Track record of partnering with cross-functional teams globally.
• Experience building QA dashboards, trend reports, and presentations using Google Sheets and Slides or equivalent tools.
• Utilizes generative AI responsibly with human oversight.

Benefits

• medical
• dental
• vision
• equity
• bonus eligibility

Before you apply

• Candidates may submit a maximum of 3 applications within a 6-month period.

About the company

Coinbase is a remote-first, but not remote-only company. The company is on a mission to increase economic freedom.