Specialist, Market Operations

The role

You will provide frontline operational support for the Coinbase Derivatives Exchange and Deribit. This includes troubleshooting trading, clearing, and connectivity systems, resolving customer inquiries, and coordinating with product teams for new product launches.

What you will do

• Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.
• Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.
• Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.
• Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.
• Support onboarding and ongoing operational enablement of clients and vendors across both exchanges.
• Identify, document, and recommend operational process improvements.
• Utilize generative AI responsibly to drive improvements in workflow efficiency, cost, and quality.

Required qualifications

• BA/BS in Information Systems, Economics, Finance, or a technical field
• 1+ years of experience in financial markets operations or a technical operations role
• Demonstrated product and operational knowledge of listed futures or options
• Hands-on experience with error trade analysis and resolution
• Ability to diagnose and articulate complex technical problems and solutions to technical and non-technical audiences
• Experience delivering multi-channel support (voice, email, chat)

Nice to have

• Familiarity with prediction markets
• Familiarity with event contracts
• Familiarity with FIX protocol
• Familiarity with network protocols
• Familiarity with SQL
• Familiarity with CRM tools such as Salesforce and JIRA

Benefits

• medical
• dental
• vision

Before you apply

• Candidates may submit a maximum of 3 applications within a 6-month period.

About the company

Coinbase is a remote-first company on a mission to increase economic freedom.