Inbound Specialist II, Premium & Wealth

The role

You will support high-value customers in the High Net Worth and Ultra High Net Worth segments. You will own inbound interactions across phone, messaging, and email to resolve complex issues.

What you will do

• Own inbound support for Premium and Wealth customers across phone, messaging, and email
• Investigate and resolve complex issues through to completion on first contact
• Build trusted, long-term relationships with high-value customers
• Proactively identify needs and guide customers to matching features and products
• Partner with Compliance, Risk, and cross-functional teams to navigate account issues
• Drive root-cause analysis using customer data and feedback to improve customer experience
• Develop expertise in Coinbase products, blockchain fundamentals, and the crypto landscape

Required qualifications

• 1+ years of experience in a customer service or support role
• Direct experience servicing high-value, VIP, or premium customer segments
• Ability to resolve complex customer issues across phone, email, and messaging
• Working knowledge of blockchain, cryptocurrency, staking, self-custody, or digital assets
• Working knowledge of traditional financial products such as equities, fixed income, or wealth management services
• Professional proficiency in at least one language beyond English, written and verbal
• Willingness to work flexible schedules, including nights and weekends
• Utilizes generative AI responsibly

Benefits

• medical
• dental
• vision

Before you apply

• Candidates may submit a maximum of 3 applications within a 6-month period

About the company

Coinbase is a remote-first, but not remote-only company. The company is uncompromising on its mission to increase economic freedom.