Customer Value Manager

The role

You will lead adoption and value realization for large, complex global customers. You will consult on engineering workflows, train teams, and manage customer strategy to ensure measurable business outcomes.

What you will do

• Build and run the Customer Value Plan
• Consult on customer engineering workflows and influence strategy
• Drive product adoption and change management
• Train engineers and stakeholders on CoLab
• Analyze usage data to quantify business impact
• Lead Quarterly Partnership Reviews with Executive Sponsors
• Lead account teams including CSEs, FDEs, and Sales
• Identify and communicate risks early
• Own gross revenue retention and renewals
• Partner with Account Executives on growth strategy

Required qualifications

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
• Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
• Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
• Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
• Strong executive presence and communication skills
• Comfortable operating in fast-paced, high-growth environments
• Highly organized, data-driven, and accountable
• Willingness to travel up to 25% of the time
• Engineering background or strong technical project experience
• Degree in engineering, or equivalent hands-on experience as a practicing engineer (design, manufacturing, systems, or quality) in a product development environment
• Working knowledge of the product development lifecycle (decomposition and design through verification and validation)

Nice to have

• Hands-on experience with PLM (Windchill, Teamcenter, etc.) and CAD (Creo, NX, SolidWorks, etc.) tools
• Formal change management training or certification (e.g., Prosci)
• Familiarity with land-and-expand SaaS motions
• Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics)
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment

About the company

CoLab helps mechanical engineering teams bring life-changing products to market sooner using AI. The company is based in St. John’s, Newfoundland, and has a team of 250+.