Customer Value Manager - Europe

The role

You will lead adoption and value realization for large, complex global customers by consulting on engineering workflows and training teams. You will build customer value plans, manage account strategy, and drive retention and renewals.

What you will do

• Research customers and present tailored onboarding plans
• Build and run Customer Value Plans to connect business objectives to CoLab
• Project manage timelines, stakeholders, and adoption milestones
• Act as a CoLab power user and expert in product technology
• Consult on customer engineering workflows to influence strategy
• Drive adoption and change through stakeholder relationships and training
• Analyze usage data to quantify business impact
• Lead the account team including CSEs, FDEs, and Sales
• Identify and communicate risks early
• Own gross revenue retention and renewals

Required qualifications

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management
• Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment
• Track record of partnering with Sales to shape and execute multi-threaded expansion strategies in large, complex organizations
• Familiarity with navigating complex procurement, security, and compliance processes in enterprise accounts
• Strong executive presence and communication skills
• Comfortable operating in fast-paced, high-growth environments
• Highly organized, data-driven, and accountable
• Willingness to travel up to 25% of the time
• Degree in engineering, or equivalent hands-on experience as a practicing engineer (design, manufacturing, systems, or quality) in a product development environment
• Working knowledge of the product development lifecycle (decomposition and design through verification and validation)
• Ability to break down complex, ambiguous customer situations and reach well-reasoned recommendations

Nice to have

• Hands-on experience with PLM (Windchill, Teamcenter, etc.) and CAD (Creo, NX, SolidWorks, etc.) tools
• Formal change management training or certification (e.g., Prosci)
• Familiarity with land-and-expand SaaS motions
• Background in vertical SaaS (e.g., construction tech, industrial IoT, logistics)
• Experience with customer journey orchestration and success planning in a high-ACV SaaS environment

About the company

CoLab helps mechanical engineering teams bring life-changing products to market sooner using AI. The company is based in St. John’s, Newfoundland, and serves manufacturers like Bobcat, Triumph Motorcycles, and GE Appliances.