Customer Education Lead

The role

The Customer Education Lead will design and deliver scalable learning experiences to accelerate time-to-value. You will build the CoLab Academy by designing certifications, learning paths, and resources.

What you will do

• Map customer audiences and identify learning needs
• Use product usage data and feedback to pinpoint learning priorities
• Create customer-facing onboarding and enablement materials
• Design interactive learning paths for end-users
• Translate complex product workflows into actionable resources
• Build assessments and certification exams
• Develop CoLab Academy curriculum
• Evaluate, select, and implement a learning management system
• Define content creation, review, and maintenance processes
• Equip CSMs and CSEs with ready-to-use materials

Required qualifications

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
• Experience creating customer-facing content that drives measurable adoption
• Demonstrated success linking education programs to business outcomes
• Strong project management and collaboration skills across Customer Success, Product, and Marketing
• Excellent writing, organization, and presentation skills

Nice to have

• Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)
• Hands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite)
• Proven ability to design for scale, blending asynchronous and live learning formats
• Background in customer marketing, enablement, or customer community

About the company

CoLab helps mechanical engineering teams bring life-changing products to market sooner using AI. The company is based in St. John’s, Newfoundland.