Director, Surveys – Americas

The role

The Director, Surveys – Americas will lead and grow the Survey business across the Americas region. This role involves managing overall performance, client development, commercial growth, and operational execution for survey solutions.

What you will do

• Leading the strategy and day-to-day performance of the Survey business across the Americas region.
• Partnering with Client Management leadership to grow survey revenue and expand client relationships.
• Overseeing the end-to-end delivery of US Survey projects including feasibility, setup, sampling, and fielding.
• Developing and tracking key performance indicators for revenue, quality, and productivity.
• Owning the sales process, including identifying opportunities, scoping projects, and joining client meetings.
• Building relationships with key clients and prospects as a senior subject matter expert.
• Leading, coaching, and developing the Americas Survey team.
• Partnering with Product and Technology teams to improve survey tech, tools, and workflows.
• Maintaining standards for network health, respondent quality, data integrity, compliance, and privacy.
• Identifying opportunities to expand Survey offering through new methodologies or technology.

Required qualifications

• 10+ years of experience in market research, surveys, quantitative research, expert networks, or a related insights business, with demonstrated leadership experience
• Demonstrated ability to win new business and develop client relationships to expand survey usage and grow revenue within and across clients and prospects
• Strong understanding of quantitative research and survey workflows, including sampling, feasibility, fielding, data collection, and quality control
• Experience leading teams and managing complex client-facing operations
• Demonstrated ability to drive business performance while maintaining high standards for quality and client service
• Strong commercial mindset with an understanding of how research solutions support client needs and revenue growth
• Experience working cross-functionally with Commercial, Operations, Product, and Technology teams
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and relationship-building skills

Nice to have

• Familiarity with survey platforms, research technology, automation, and emerging AI applications

Benefits

• Competitive Salary & Bonuses
• Performance-based bonuses (quarterly or annual)
• High percentage coverage of insurance premiums
• Employer HSA contributions for qualifying HDHP
• 401K Contributions
• Flexible Working Environment (remote or hybrid)
• Responsible Paid Time Off
• 7 sick days
• 12 holidays off
• Parental Leave
• Ongoing Learning and Development
• Team outings, social events, and tenure gifts

Before you apply

• All Coleman employees are required to sign the Company's standard non-compete agreement

About the company

VISASQ/COLEMAN is a partnership formed by VisasQ Inc. and Coleman Research that connects businesses with subject matter experts. They offer tailored consulting solutions for consulting firms, asset management funds, and corporations.