Senior Customer Support Engineer

About the job

Joining Collibra’s Support team Collibra seeks to expand our Support Engineering team with the addition of a Senior Technical Support Engineer to support the company's growth. Collibra’s Senior Technical Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage. Senior Technical Support Engineers at Collibra are responsible for - Managing all communication with customers and partners required to resolve support tickets. - Assessing if support tickets are feature requests or product bugs. - Resolving support tickets within the limits of contractual…