Community Relations Manager-Cortland Sunbury Ridge

The role

The Community Relations Manager serves as the welcoming face of the community and an operational partner. This role blends resident engagement with business support to deliver a premium living experience and ensure seamless operations.

What you will do

• Assist the Community Manager in leading the onsite team and ensuring compliance with company standards and regulations.
• Conduct regular community inspections of vacant units, make-ready apartments, and model homes.
• Monitor the property for policy violations, maintenance needs, and curb appeal.
• Manage and nurture vendor relationships.
• Partner with onsite teams to drive occupancy and revenue by meeting leasing goals and KPIs.
• Manage the sales pipeline through follow up and nurturing potential residents.
• Use consultative selling techniques to present solutions to potential residents.
• Maintain accurate CRM records for all potential resident interactions.
• Establish, manage, and maintain marketing programs and social media presence.
• Plan and execute resident events and engagement programs.

Required qualifications

• 2+ years of measurable sales success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services
• High school diploma or equivalent
• Ability to meet or exceed sales quotas, targets, and KPIs
• Proven track record in pipeline management and disciplined follow-up
• Ability to deliver exceptional resident experience and exceed customer expectations
• Skilled in collaborating with onsite teams and support partners
• Strong organizational abilities with experience in administrative processes, compliance, and operational support
• Excellent verbal and written communication skills
• Skilled in resolving complex resident concerns with empathy, urgency, and professionalism
• Proficient in property management software, CRM systems, and Microsoft Office Suite
• Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling
• Professional appearance and executive presence required

Nice to have

• bachelor’s degree or equivalent

About the company

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm. It is recognized as one of the top 10 multifamily owners and operators in the US.