Service Manager-Cortland Hickory Hollow

Antioch, TN. Posted a month ago

The role

You will lead the maintenance team and ensure the physical integrity, safety, and functionality of a multifamily community. You will oversee maintenance operations, manage staffing, and handle technical repairs.

What you will do

Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
Guide the team in anticipating and preventing resident issues.
Support a team of maintenance technicians.
Provide training, guidance, and mentorship.
Assign and prioritize daily tasks and inspect completed work.
Perform hands-on repairs when necessary.
Promote a strong safety culture.
Manage the on-call rotation and provide support during emergency situations.
Oversee service request management, preventive maintenance schedules, and maintenance records.

Required qualifications

3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC
High school diploma or equivalent
Leadership skills to train, mentor, and manage a maintenance team
Universal EPA certification
CPO certification
Valid Class E driver’s license
Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation
Strong customer-service and communication skills
Ability to work evenings, weekends, and participate in on-call rotations as needed
Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors

Nice to have

Multifamily experience
Technical training or college coursework

About the company

Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm. It is recognized as one of the top 10 multifamily owners and operators in the US.