Service Manager-Cortland Harbour Cove

The role

You will lead the maintenance team and ensure the physical integrity, safety, and functionality of a multifamily community. You will oversee maintenance operations, manage staffing, and handle technical repairs across various systems.

What you will do

• Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
• Guide the team in anticipating and preventing resident issues through consistent upkeep.
• Support a team of maintenance technicians and ensure timely completion of repairs.
• Provide training, guidance, and mentorship to the team.
• Assign and prioritize daily tasks and inspect completed work.
• Perform hands-on repairs when necessary.
• Promote a strong safety culture and compliance.
• Manage the on-call rotation and provide support during emergency situations.
• Oversee service request management, preventive maintenance schedules, and maintenance records.

Required qualifications

• 3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC
• High school diploma or equivalent
• Leadership skills to train, mentor, and manage a maintenance team
• Universal EPA certification
• CPO certification
• Valid Class E driver’s license
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation
• Strong customer-service and communication skills
• Ability to work evenings, weekends, and participate in on-call rotations as needed
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors

Nice to have

• Multifamily experience
• Technical training or college coursework

About the company

Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm. It is recognized as one of the top 10 multifamily owners and operators in the US.