Manager, Risk Management - Atlanta, GA

The role

The Risk Management Manager supports day-to-day Risk Management operations and strengthens processes, reporting, and controls. This role manages claims, analyzes incident data, and supports insurance and vendor compliance.

What you will do

• Manage claims administration, incident reporting, insurance processes, vendor compliance, and departmental reporting.
• Process and oversee monthly invoices related to Risk Management programs and services.
• Support acquisitions and dispositions by coordinating insurance and other Risk Management requirements.
• Partner with Operations, Legal, Accounting, Procurement, and other teams.
• Provide guidance to associates and business partners on Risk Management requirements.
• Manage third-party claims from initial reporting through resolution and recovery.
• Coordinate with insurance carriers, adjusters, vendors, residents, and internal stakeholders.
• Coordinate liability releases and maintain supporting documentation.
• Evaluate Risk Management processes to identify opportunities to simplify workflows.
• Prepare recurring claims, incident, liability program, and other Risk Management reports.

Required qualifications

• Bachelor’s degree in risk management, insurance, business administration, finance, or a related field, or equivalent professional experience.
• 5+ years of relevant experience in risk management, insurance, claims, or a related field.
• Demonstrated experience evaluating workflows and implementing process improvements.
• Strong analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Experience with process documentation, reporting, data management, and operational controls.
• Proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Outlook.

Nice to have

• Experience managing claims and working with insurance carriers, adjusters, vendors, and internal business partners
• Multifamily or real estate industry experience
• Project management, workflow automation, or formal process-improvement experience

About the company

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm. It is recognized as one of the top 10 multifamily owners and operators in the US.