Senior Service Manager-Cortland Stonebriar

The role

You will provide senior-level leadership over the maintenance operations of a multimillion-dollar multifamily community. You will oversee the physical condition of the property, lead the maintenance team, and partner with the Community Manager.

What you will do

• Oversee, schedule, and assign all routine and preventative maintenance activities.
• Inspect the work of Service Technicians and provide hands on repair support.
• Monitor the physical condition of the community and ensure prompt correction of unsafe conditions.
• Maintain accurate preventive maintenance records and service request logs.
• Lead the team in daily workflow, task prioritization, and adherence to safety standards.
• Hire, onboard, coach, and evaluate maintenance team members.
• Manage the on-call rotation and provide support during emergency situations.
• Ensure work practices comply with company policies and federal/state regulations.
• Maintain up to date safety documentation including MSDS, HAZCOM records, pool logs, and refrigerant logs.
• Manage maintenance spending and ensure expenditure aligns with approved budgets.

Required qualifications

• 5–6+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC
• High school diploma or equivalent
• Universal EPA, CPO, and HVAC certifications
• Valid Class E driver’s license
• Strong knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation
• Strong customer-service and communication skills
• Ability to work evenings, weekends, and participate in on-call rotations as needed
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors

Nice to have

• multifamily experience
• technical training or college coursework

About the company

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm. It is recognized as one of the top 10 multifamily owners and operators in the US.