Bilingual Resident Services Specialist - Sandy Springs, GA

Atlanta, GA . Posted 3 days ago

The role

You will be the main contact for residents, answering calls, emails and chats with a solutions-focused approach. You will resolve concerns, keep residents informed and support their satisfaction and retention, within Cortland's centralized Contact Center.

What you will do

Respond to incoming resident calls, emails and chat inquiries with professionalism and clarity
Keep clear, timely communication with multiple residents at once
Address questions and concerns with empathy and patience, including de-escalating difficult situations
Use multiple technology platforms and adapt quickly to changing systems and processes
Collaborate with the team to reach shared goals
Uphold Fair Housing practices and company standards at all times

Required qualifications

2+ years of experience delivering exceptional customer service, ideally in a service-driven or high-volume contact center
High school diploma or equivalent
Ability to handle confidential information with discretion and integrity
Exceptional time management, prioritization and organizational skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Familiarity with property management platforms such as Funnel, OneSite and RealPage
Skilled in CRM tools and navigating systems in a contact center
Exceptional attention to detail, including reviewing applications and verifying documentation
Ability to adapt to changing priorities and stay accurate under pressure
Flexibility to work weekends and extended hours

Nice to have

Experience in the multifamily housing industry

Before you apply

Cortland participates in E-Verify to verify employment status of all persons hired in the United States
Cortland is a drug-free workplace

About the company

Cortland is an international, vertically integrated multifamily real estate investment, development and management firm founded in 2005. It is recognized as one of the top 10 multifamily owners and operators in the US.