Law Office Administrator - Boston, MA

The role

You will be the first point of contact for potential and current clients at a family law firm. You will schedule consultations, manage attorney calendars, and handle client communications and records.

What you will do

• Serve as the primary point of contact for incoming client inquiries
• Schedule, confirm, and reschedule consultations
• Manage attorney calendars to maximize efficiency
• Conduct timely follow-up with prospective clients
• Deliver a professional, empathetic intake experience
• Enter and maintain accurate client data in the Case Management System
• Monitor and respond to calls, emails, and voicemails promptly
• Maintain an organized office and reception space
• Coordinate couriers, process servers, and marketing materials
• Process deposits, invoices, and check requests

Required qualifications

• High school diploma or GED
• Strong communication and client service skills
• Highly organized with strong attention to detail
• Ability to multitask and manage competing priorities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Professional presence and dependable attendance on-site, Monday to Friday, 8am to 5pm
• Proactive, solutions-oriented mindset
• Handle sensitive client information with discretion and care

Nice to have

• Experience in a law office, medical office, or professional setting

Benefits

• Medical plans, including HDHP, PPO, HSA and FSA
• Dental, vision, life and AD&D insurance
• Long-term and short-term disability insurance
• 401(k) savings with employer matching
• Paid time off
• Wellness Program, with potential employer-paid health premiums

About the company

Cordell & Cordell is a large national firm focused on family law. It helps families navigate challenging and pivotal times in their lives.