Customer Success Manager, Commercial

The role

You will serve as the primary post-sales relationship owner for a portfolio of customers. You will develop customer success strategies to drive retention, manage renewals, and identify growth opportunities.

What you will do

• Own customer success and retention.
• Build strategic customer relationships with executive sponsors and security leaders.
• Develop Mutual Success Plans and demonstrate value through Executive Business Reviews.
• Drive renewals and identify expansion opportunities with Sales.
• Anticipate and mitigate customer risk using health metrics and engagement data.
• Lead cross-functional account strategy with technical and sales teams.
• Represent the voice of the customer internally.
• Maintain customer success plans, stakeholder maps, and health assessments.

Required qualifications

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
• Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth.
• Strong commercial acumen to connect technical solutions to business outcomes and ROI.
• Working knowledge of cybersecurity, network security, or security operations.
• Experience developing customer success plans and leading Executive Business Reviews.
• Excellent communication, relationship-building, and cross-functional collaboration skills.
• Proactive, analytical approach to problem-solving.
• Proficiency with CRM and customer success platforms.
• Bachelor's degree in a relevant field or equivalent practical work experience.

Benefits

• Equity
• Additional benefits

About the company

Corelight defends the world's most sensitive networks by transforming digital footprints into actionable insights. It is a fast growing network detection and response platform fueled by investments from venture capital organizations.