Customer Success Manager, Federal

The role

You will serve as the primary post-sales relationship owner for a portfolio of U.S. Federal customers. You will build relationships with agency leadership and cybersecurity teams to ensure they realize value from Corelight solutions.

What you will do

• Own customer success and retention for federal customers.
• Build strategic government relationships with agency leadership and mission stakeholders.
• Develop Mutual Success Plans and demonstrate value through Executive Business Reviews.
• Drive renewals and identify growth opportunities by partnering with Federal Sales and channel partners.
• Anticipate and mitigate customer risk using health metrics and adoption signals.
• Lead cross-functional account strategy with Technical Account Managers, Professional Services, Support, Federal Sales, and Product.
• Represent the voice of federal customers internally to improve customer outcomes.
• Maintain accurate customer success plans, stakeholder maps, and health assessments.

Required qualifications

• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments.
• Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations.
• Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth.
• Understanding of federal procurement processes, contract vehicles, funding cycles, and the role of government contracting and channel partners.
• Working knowledge of cybersecurity, network security, or security operations.
• Experience developing customer success plans, leading Executive Business Reviews, and using customer health, adoption, and engagement data.
• Strong communication, relationship-building, and cross-functional collaboration skills.
• Proficiency with CRM and customer success platforms.
• Bachelor's degree in a relevant field or equivalent practical work experience.

Benefits

• Equity
• Additional benefits

About the company

Corelight defends the world’s most sensitive networks by transforming digital footprints into actionable insights. The company is a fast growing network detection and response platform fueled by investments from venture capital organizations.