Manager, Customer Success, International

The role

This leader will lead and develop an internationally distributed Customer Success team. You will build a consistent, outcome-driven practice to drive adoption, retention, and long-term customer value across markets outside the United States.

What you will do

• Lead, coach, and develop an internationally distributed Customer Success team.
• Develop and execute regional customer success strategies.
• Drive customer value, adoption, retention, and long-term account health.
• Establish a consistent customer engagement model adapted to regional practices.
• Build and maintain executive relationships with strategic enterprise customers.
• Partner with regional Sales and Renewals leaders to identify risks and support growth.
• Coordinate with TAM, Professional Services, Support, and regional partners.
• Develop visibility into customer health, engagement, adoption, and retention performance.
• Identify recurring customer challenges to inform global strategy.
• Establish team operating rhythms, coaching practices, and cross-regional collaboration.

Required qualifications

• 7+ years of experience in Customer Success, strategic account management, or a related post-sales function within enterprise technology.
• 3+ years of people leadership experience, including managing teams across multiple countries or regions.
• Demonstrated experience supporting international enterprise customers.
• Proven ability to drive customer adoption, retention, and measurable business outcomes.
• Strong commercial judgment and experience partnering with regional Sales and Renewals teams.
• Experience operating across different cultures, time zones, and customer engagement models.
• Ability to establish scalable processes while adapting to regional market requirements.
• Familiarity with cybersecurity, network security, cloud infrastructure, or similarly complex enterprise technologies.
• Experience navigating channel and partner-led customer relationships.
• Strong communication, executive relationship management, and cross-functional leadership skills.

Nice to have

• Experience supporting international enterprise customers, ideally across EMEA and/or APAC.

About the company

Corelight defends the world's most sensitive networks using open-source innovations and agentic AI technology. It is one of the fastest growing network detection and response platforms in the industry.