Manager, Customer Success, Public Sector

The role

This leader will build and lead the US Federal Customer Success practice. You will ensure federal customers achieve security outcomes and develop a team to support government environments.

What you will do

• Lead, coach, and develop the Federal Customer Success team.
• Develop and execute a federal customer success strategy.
• Build trusted relationships with federal agency stakeholders.
• Ensure customer success plans connect capabilities to mission outcomes.
• Establish consistent customer engagement practices.
• Partner with Federal Sales and Renewals to protect recurring revenue.
• Coordinate with Federal TAM, Professional Services, and Support teams.
• Navigate complex government stakeholder environments and procurement cycles.
• Identify customer health and retention risks early.
• Build visibility into federal customer adoption and portfolio health.

Required qualifications

• 7+ years of experience in Customer Success, federal account management, or a related customer-facing leadership function within enterprise technology.
• 3+ years of people management experience.
• Active Top Secret (TS) security clearance or higher required.
• Significant experience supporting US federal civilian, Department of Defense, or intelligence community customers.
• Understanding of federal procurement environments, government customer relationships, and the partner ecosystem.
• Demonstrated ability to build strategic relationships with government stakeholders and navigate complex organizations.
• Experience driving measurable customer adoption, retention, and value realization.
• Familiarity with cybersecurity, network security, security operations, or related enterprise technologies.
• Strong cross-functional leadership and experience coordinating technical and commercial resources.
• Ability to establish scalable processes while accommodating federal customer requirements.
• Sound judgment, discretion, and comfort operating in complex, mission-critical environments.

Benefits

• Equity
• Additional benefits

Before you apply

• Candidates must hold a current U.S. government security clearance at the Top Secret level or above.

About the company

Corelight defends the world's most sensitive networks. The company helps teams detect advanced threats and close cases using open-source innovations and agentic AI technology.