Field Engineer II - Boston

The role

You will provide onsite and remote IT support to clients. You will handle technical issues involving Windows, networking, Microsoft 365, Azure, and server infrastructure.

What you will do

• Communicate with clients on-site to resolve technical issues and close tickets
• Assist clients with connectivity, printing, customization, user profile and applications using Windows desktop troubleshooting
• Provide Microsoft Office and Mobile Device troubleshooting
• Troubleshoot backup solutions, mail-flow, and Exchange DAG
• Support clients using exchange configuration and troubleshooting
• Deploy new hardware using Imaging technology
• Manage user accounts in Active Directory, Exchange, spam filter, and other platforms
• Provide client support for Corporate Networking and Services including configuring switches, DHCP servers, local DNS, external name resolution, AD replication, and VPN
• Perform after hours work for on-site support and infrastructure/server maintenance

Required qualifications

• 3+ years of related work experience
• Proficient in Azure Environments and O365 Administration
• Ability to effectively multi-task and work in a fast-paced environment
• Ability to follow and adhere to a defined process
• Excellent communication skills, both written and verbal
• Must be customer focused and able/willing to provide white glove service
• Candidate MUST be located in, near or within commutable distance of the Boston Area

Benefits

• Health, Dental, & Vision
• Flexible Spending Account (FSA)
• 401k
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Life Insurance
• Disability Insurance
• Paid Parental Leave
• Holiday Pay
• Flexible Vacation & Sick Days
• Observed company holidays, including a day off on your birthday
• Spot bonuses for demonstrated excellence

About the company

Coretelligent partners with growing, highly regulated organizations to provide managed IT, cybersecurity, cloud, and strategy. They focus on building secure, dependable IT environments.