Operations and Customer Service Associate

The role

You will manage customer support through Zendesk and handle daily office operations. You will also support Co-Star events and use AI tools to automate workflows.

What you will do

• Manage customer support through Zendesk
• Improve macros and automated responses
• Identify recurring issues and share patterns with the product team
• Use AI tools and Claude Code to automate work and analyze data
• Support Co-Star events and daily office operations
• Coordinate with vendors
• Manage office equipment and order daily lunch

Required qualifications

• Write clearly, warmly, and like a person
• Observant, organized, and good at following through
• Strong judgment
• Use AI tools in your work
• Experience in customer support, hospitality, events, retail, or office operations

Nice to have

• Excited to use Claude Code

Benefits

• benefits

About the company

Co-Star is looking for an Operations and Customer Service Associate to take care of our users and our SoHo office.