Cottinghambutlerinsuranceservicesinc
Service Representative
Dubuque, Iowa, United States. Posted 19 months ago
The role
The Service Representative will answer customer inquiries on benefits plans and process medical and dental claims. This role involves navigating multiple record keeping systems and learning large amounts of technical information.
What you will do
- Answer customer inquiries on benefits plans
- Process Medical/Dental Claims
- Navigate multiple record keeping systems
Required qualifications
- Strong communication (verbal and written) skills
- The ability to multi-task and have great attention to detail
- Ability to work with customers of diverse background and dispositions
- Prior customer service experience
Nice to have
- Licensed in Life and Health, or obtain within 180 days of employment (paid study time)
- Medical or call center experience
Benefits
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About the company
SISCO, a Cottingham & Butler company, is a third-party benefit administration firm headquartered in Dubuque, IA. Established in 1980, it serves 600+ employers and 1,000,000+ members.