Account Manager - SISCO

The role

The SISCO Account Manager serves as the primary point of contact for assigned brokers and clients. This role involves collaborating with internal departments to handle client requests and reporting needs.

What you will do

• Deliver service to clients including prompt responses to inquiries and analysis of plan performance.
• Conduct regular review sessions and implement innovative strategies.
• Facilitate the renewal process for various coverage types.
• Complete and deliver associated reporting at least 90+ days prior to client renewal.
• Act as the central gatekeeper for information pertaining to client renewals or mid-year changes.
• Distribute collected information to relevant departments.
• Lead virtual and in-person meetings with clients and brokers for Open Enrollment support and renewal discussions.

Required qualifications

• Strong verbal and written communication skills.
• Proficiency in Excel.
• High responsiveness to client inquiries.
• Ability to develop and deliver presentations in group settings.
• Strong interpersonal skills to build trust-based relationships with clients.
• Excellent problem-solving and cost-analysis abilities.
• Ability to work effectively with teammates.
• Demonstrate professionalism in language and behavior.

About the company

SISCO is a third-party benefit administration firm and a Cottingham & Butler company. Established in 1980, it serves 600+ employers and 1,000,000+ members from its headquarters in Dubuque, IA.